Case Studies

A business employing 20 people depends on their server for their day to day running. Unknown to them, one of the hard drives is signalling an imminent failure, which would mean that their server's mirroring function would no longer work, putting their data in danger. Will they find out before the next hard drive fails and all data is lost?

An owner of a small business keeps all his files on his laptop. Unknown to him, the drive is failing. His computer logs these error messages. Will he find out in time?

THE SOLUTION

In both case, the error logs were caught during a routine preventive maintenance.

In the server's case, the hard drive, part of a RAID array, was replaced in a simple call out that took less than 1 hour and involved no downtime. The data was kept safe. If it were not for the preventive maintenance visit, the situation would have escalated to the server needing to be installed afresh, and the data lost.

In the laptop's case, the hard drive contents were imaged to a new hard drive. This could be scheduled at a time when it did not affect business. If it were not for the preventive maintenance visit, the hard drive would have failed, disrupting the business and losing the data.